Customer Success Manager Driving 92% Retention & 35% Product Adoption Growth
Enterprise Account Management Expert | B2B SaaS Specialist | Data-Driven Growth Strategist
Driving Customer Success Through Strategic Innovation
Customer Success Manager with extensive experience managing enterprise accounts across India, APAC, and the US, specializing in B2B SaaS products. I excel at leveraging analytics to identify product gaps and drive measurable improvements, with a proven track record of achieving 92% customer retention rates and boosting product adoption by 35%.
Strategic Account Management
Managing 16+ enterprise accounts with ₹8+ crore ARR
Product Adoption
35% adoption increase through targeted change management
Data Analytics
Leveraging Mixpanel and analytics for product insights
Customer Retention
92% renewal rate with 22% CSAT improvement
Team Leadership
Onboarded 650+ users across multiple platforms
Revenue Growth
Recovered $20K ARR and drove 12% upsell growth
Core Skills & Expertise
Professional Journey & Key Achievements
GalaxEye Space Solutions
Building geospatial solutions for Aqua and Agri verticals, driving customer success across international markets.
Cropin Technology Solutions
Managed ₹2 crore ARR across 10 enterprise accounts, driving exceptional customer outcomes and business growth.
SatSure Analytics
Managed ₹6 crore ARR across 6 enterprise accounts including 3 major banks, delivering outstanding customer experiences.
Technical Skills & Professional Development
Customer Success
Technical Proficiency
Business & Analytics
Communication
Professional Certifications
Education
Ready to Drive Customer Success Together?
Looking for a Customer Success Manager who can drive retention, boost product adoption, and manage enterprise accounts? Let's discuss how I can contribute to your team's growth.
Customer Success Manager | Enterprise Account Management | B2B SaaS Specialist | Based in Bengaluru, Karnataka
Currently based in Bengaluru, Karnataka, India. Open to remote opportunities across India, APAC, and the US.